Complaints Policy

We take your complaints very seriously and would like to resolve them as quickly and as seamlessly as possible.

Your complaint may relate to editorial, advertising, distribution or something else.

Editorial Complaints
Complaints may relate to news reports, articles, editorials, letters, cartoons, images and other published material and can be made by any person or business.

Complaints normally should be made within thirty days of the first publication of the relevant material and we do not address complaints older than 12 months.

We cannot address the complaint if it is being dealt with under another law

Please go to our editorial complaints page here or download our complaints procedure here.

Advertising Complaints

If you don’t like something advertised by one of our clients or something isn’t quite right you can lodge a complaint by following the procedure outlined here or available for download here.

Distribution Complaints

If you are receiving something in your letterbox or in your email box that you do not wish to receive. Please email us at with subject line DO NOT DELIVER and your address or email address. We will automatically unsubscribe you or add you to our DO NOT DELIVER registry.

Need more information? Please call us on 02 9518 3696 or email us at